Knowledge Center

Change Management


Productivity initiatives frequently fail to meet business goals such as increased customer satisfaction, enhanced customer service, growth in revenue, cost improvements, reduced overhead, improved margins, and new strategic or management initiatives.

This failure does not imply that the new and improved thought processes and technology were flawed; rather, it demonstrates that unless an organization can effectively manage its existing capacity, it remains chained to the practices, processes and activities of yesterday. After the initial management enthusiasm wears off, workers are pulled back to their continuing day-to-day jobs and performance measurements.

Unless new capacity is freed up to absorb new activities, the system will ultimately break down.  Once capacity building improvement strategies are implemented, the surplus of resources must be transitioned to increased revenue activities.

Performance Associates’ proprietary Business Resource Transformation process has been proven to dramatically improve short and long-term business performance and deliver customer value, while improving work activities and empowering workers.


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